Meet Maverick, Avalon’s chocolate Labrador puppy and new wellbeing ambassador.
Maverick has joined the airport as part of a broader initiative to create a warmer, more welcoming and supportive travel experience. Passengers will see him around the terminal meeting families, spending time with airport staff and helping travellers feel more comfortable before their flights.
For many people, the airport can be one of the most stressful parts of a holiday. Navigating check-in, security and boarding times can feel overwhelming, particularly for first-time flyers, families travelling with young children and passengers who experience anxiety.
That is where Maverick comes in. A friendly interaction—even a brief pat or a wagging tail—can create a positive moment and help take some of the stress out of the journey.
Maverick originally joined the Australian Border Force Detector Dog Program. However, it was soon recognised that his cheerful nature and love of engaging with people made him particularly well suited to a public-facing role supporting the community.
Although he will not be directing aircraft, Maverick will become a familiar face across Avalon. He will greet passengers, meet pilots and airport staff, share travel tips and appear in behind-the-scenes content across the airport’s social media channels.
The initiative complements Avalon’s existing Hidden Disabilities Sunflower Program, which helps passengers with non-visible disabilities discreetly indicate that they may need additional time, understanding or support while travelling.
Dave Moreland, Chief Operating Officer at Avalon Airport Melbourne, said even a small positive interaction could make a meaningful difference to a passenger’s experience.
“Our newest team member is all about bringing smiles to people’s faces,” Mr Moreland said. “We want Avalon to be known as an airport that’s friendly, approachable and easy to travel through.”
The local community was invited to help name Avalon’s newest recruit, with Maverick emerging as the resounding favourite.
With his new name and an important role ahead, Maverick is ready to make flying feel friendlier—one passenger and one wagging tail at a time.
