21°C Avalon, Melbourne

TERMS &

CONDITIONS

Avalon Airport Parking Terms and Conditions

  1. Entrance to the Avalon Airport Car Park (Car Park) establishes a contract between you and Avalon Airport (contract). The contract is subject to the terms and conditions as set out below (Terms and Conditions). A copy of the Terms and Conditions can also be found at the Avalon Airport website.
  2. For the purposes of the Terms and Conditions, Avalon Airport includes all associated entities, employees, agents and contractors (Avalon Airport).
  3. Where parking is booked online through the Avalon Airport website, entrance to the Car Park is subject to the Terms and Conditions, in addition to any terms and conditions that apply to the Avalon Airport online booking system, as amended from time to time.
  4. Entrance to and use of this Car Park is at your own risk.
  5. By agreeing to be bound by the Terms and Conditions of this contract, you agree to:
    1. i) provide evidence of your lawful entrance to the Car Park if requested, by producing a valid parking ticket as proof of entrance;
    2. ii) park only in non-restricted parking spaces and within the boundaries of the marked parking bays, unless otherwise authorised;
    3. iii) comply with all reasonable and lawful directions given to you by Avalon Airport; drive carefully and responsibly, obeys all speed limits and otherwise comply with all road rules; and
    4. iv) pay all parking fees and costs incurred through your use of the Car Park.
  6. Only vehicles up to 2.2 metres high and that are able to fit within the dimensions of a standard parking bay (5.4 metres long x 2.4 metres wide) may be parked at the Car Park. If you wish to park a vehicle that does not satisfy these requirements, please contact us on (03) 5227 9100.
  7. The Road Safety Act 1986 (Vic) continues to operate once you have entered the Car Park. Entrance to the Car Park is taken to be confirmation that you are a person licensed to operate a motor vehicle in the relevant State or Territory in which your licence is issued.
  8. Entrance to and use of the Car Park automatically grants Avalon Airport a general lien over the vehicle to the extent that Avalon Airport has the right to retain possession of your vehicle if Avalon Airport becomes aware of outstanding parking fees and costs associated with your entrance to and use of the Car Park. Where Avalon Airport retains possession of your vehicle, parking fees will continue to accrue until all fees and costs are recovered by Avalon Airport.
  9. Prior to exiting the Car Park, you are required to pay the relevant parking fee. The parking fee is calculated based on the duration a car spends in the Car Park between entrance to and exit from the Car Park. Details of parking fees are located at the payment booths, at the entrance to the Car Park and on the Avalon Airport website, as amended from time to time. If you lose or fail to present your parking ticket upon leaving the Car Park, you will be charged the maximum amount displayed.
  10. If:
    1. i) you breach the Terms and Conditions of this contract;
    2. ii) your vehicle is uncollected for a period of 90 days after entry into the Car Park;
    3. iii) you do not pay the outstanding parking fees and costs associated with your entrance and use of the Car Park; or
    4. iv) if your vehicle appears to be abandoned,

    Avalon Airport may do one or more of the following:

    1. a) move and store your vehicle at another location, at your cost and of no liability to Avalon Airport of any damage or loss caused to you or the vehicle;
    2. b) contact VicRoads to notify it of the uncollected or abandoned vehicle; or
    3. c) sell your vehicle or otherwise dispose of your vehicle and recover any amounts owed by you to Avalon Airport and incurred by Avalon Airport in moving and storing your vehicle.
  11. While Avalon Airport will take all reasonable steps to protect your vehicle while in the Car Park, you agree to release Avalon Airport from all liability, to the maximum extent permitted by law, including any loss, damage or injury that occurs to a person or property, regardless of whether the loss, damage or injury is direct, indirect, incidental, consequential or economic arising from entering, using or exiting the Car Park. Avalon Airport waive all liability where loss, damage or injury arises from default, misconduct or otherwise by Avalon Airport. Specifically, Avalon Airport disclaims all liability to you under or in respect of the subject matter of this contract, which includes any claims arising under statute, tort or otherwise, to the maximum extent permitted by law.
  12. Avalon Airport will not be liable for loss or damage to any valuables left unattended in your vehicle.

Melbourne Avalon Airport – Online Parking Booking Terms and Conditions

Version: 1.2 — Issue Date: 19 Nov 24

1. Introduction

1.1. This document sets out the terms and conditions that apply to Melbourne Avalon Airport’s online parking booking system. These terms and conditions incorporate:

  1. (a) conditions of entry to the Car Park (which are displayed at the entry, are also available here); and
  2. (b) terms and conditions for any promotional or discount offer.

(Collectively, “the Terms”).

2. Agreement

2.1. The Terms will be binding when:

  1. (a) you have completed and submitted an online parking booking form via Melbourne Avalon Airport’s website at Melbourne Avalon Airport and the official processing page being CAVU Holdings (APAC) Pty Ltd (CAVU).
  2. (b) Melbourne Avalon Airport has accepted your booking by providing confirmation of your booking number and receipt of payment.

3. Changes to Terms

3.1. Melbourne Avalon Airport reserves the right to change the Terms from time to time for future bookings and Melbourne Avalon Airport recommends you read the Terms carefully at the time of every booking. If the Terms are amended, the updated Terms will be displayed on our website at Melbourne Avalon Airport.

3.2. Melbourne Avalon Airport will not change the Terms for an existing booking that has been accepted by Melbourne Avalon Airport. The Terms that will apply to your booking are the Terms that applied at the time you made your booking.

4. Online Booking System

4.1. Melbourne Avalon Airport provides an online parking booking system accessible at Melbourne Avalon Airport by which you may book a car park, subject to the Terms.

4.2. Melbourne Avalon Airport does not guarantee:

  1. (a) that the online parking booking system will be always available; and
  2. (b) Melbourne Avalon Airport reserves the right to limit the number of online bookings per person.

5. No resale

5.1. You agree that you will not attempt to resell or market any booking, whether on its own or bundled with other products or services.

6. Price and payment

6.1. The price shown when you are making an online parking booking (the “Quoted Purchase Price”):

  1. (a) is in Australian dollars;
  2. (b) includes GST; and
  3. (c) includes credit card processing fees (if applicable).

6.2. By completing and submitting an online parking booking form with your credit card details, you are authorising Melbourne Avalon Airport to charge your credit card with the Quoted Purchase Price.

6.3. Melbourne Avalon Airport may, from time to time, offer discounted or promotional rates. To the extent any terms and conditions governing these discounts or promotions differ from these Online Parking Booking Terms and Conditions, this will be advised at the time of booking, and any such differences will prevail over these Online Parking Booking Terms and Conditions in the event of any inconsistency. All such discounts and promotions are subject to availability, and Melbourne Avalon Airport reserves the right to add or remove spaces to or from the promotion, or to vary, amend or cancel promotional rates at any time for future bookings.

6.4. Not all promotions available at Melbourne Avalon Airport will be available via the online parking booking system. Conversely, some promotions may be exclusive to the online parking booking system.

6.5. If a pre-booking has not been completed prior to drive up, you will be charged the drive-up rates for the Car Park (noting that these rates may vary from the rates quoted via the online booking system). Click here for Melbourne Avalon Airport’s rates.

6.6. For an online booking you may arrive up to 60 minutes before your booked entry time. If you arrive any earlier, you will be charged at a drive-up rate (noting that these rates may vary from the rates quoted via the online parking booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Avalon Airport’s drive-up rates.

6.7. You may enter the car park after your booked entry time, or exit before your booked exit time, without incurring any additional fees.

6.8. If you exit before your booked exit time (as confirmed by Melbourne Avalon Airport via email), you will not be entitled to a refund or adjustment.

6.9. For an online booking there is a 60-minute grace period for exit after your booked exit time. If you exit more than 60 minutes after your booked exit time, you will be charged for the time beyond this and you may not be entitled to a refund or credit on those charges.

6.10. The online parking booking system only permits bookings for a maximum amount of 90 consecutive days.

6.11. You may only enter and exit once per booking period – if you exit and re-enter during a booking period, you will be charged the drive-up rates (noting that these rates may vary from the rates quoted via the online parking booking system) and you will not be entitled to a refund or credit on those charges.

7. Ecommerce Parking Tool

7.1. The company responsible for processing your data is: CAVU Holdings (APAC) Pty Ltd.

7.2. Creating a profile: When you create a user profile you accept these terms, you become a user. If you are the user, you are the one responsible for paying for the service(s) you are using. We grant you the right to use the tool until your user profile is terminated or until your access is revoked.

7.3. Profile Information: As the user it is your responsibility to provide true, accurate and complete information and for verifying the accuracy of any information that you use or any of our services for your legal, tax and compliance obligations. You are also responsible for protecting your username and password from getting stolen or misused. The online parking booking system has minimum password standards, but you are responsible for ensuring that your password is strong and cannot be easily guessed. The stronger the password the better!

7.4. New or revised features: If new or updated features are introduced, there might be additional terms. We will let you know what those terms are before you start using those new or updated features. If you continue to use after they become available, you will be considered to have accepted the amended online parking booking system terms of use.

7.5. Personal Data: CAVU only process Personal Data for the Processing of payment transactions and support related services. CAVU only process Personal Data which You voluntarily enter. By entering such Personal Data, you consent to it being processed by CAVU for this purpose. You can withdraw your consent at any time; however, withdrawing your consent will not affect any processing done in the time between granting and withdrawing your consent. The Web-app only processes Personal Data which is necessary to process Your payment. If you do not consent to such processing of Your Personal Data, your payment cannot be processed as a result.

Once a transaction is completed, transaction data including Personal Data will be stored – based on statutory requirements – for 7 years. Such processing is not contingent on Your consent.

Your Personal Data will only be received by the following parties:

  • Windcave, a payment service provider
  • Your bank if You choose payment by bank transfer or debit card
  • Your credit card provider if You choose payment by credit card

Personal Data will be processed exclusively in the EU with the following exception: when Personal Data originates from Australia, such Personal Data may also be processed on Australian local or regional servers.

7.6. Payment for Services: This Policy only applies in cases in which payment is being affected directly through this Web-app. If a third-party service, such as Google Pay, is being used, CAVU does not process any Personal Data, and the Privacy Policy of that third-party service provider applies.

7.7. Defending against chargebacks / fraud detection: If you demand to charge back a transaction you effected, CAVU may need to process Your Personal Data to defend itself against this chargeback if it thinks this chargeback is based on illegitimate reasons. To minimise illegitimate transactions, CAVU screen all transactions for potential fraudulence and – in doing so – processes Personal Data. Processing, in both these cases, is based on Avalon and our service provider’s legitimate interest in defending itself against monetary losses from illegitimate transactions.

7.8. Validity: This data privacy statement is currently valid and was updated in November 2024. The continued development of this online parking booking system, legal changes or official requirements may make it necessary to amend this data privacy statement at some future time.

8. Cancellations, amendments, and refunds

8.1. Amendments are permitted to your online booking up to four (4) hours prior to your booked entry time by following the link in your confirmation email or by clicking “Manage my booking” in your account and selecting the relevant option/s.

8.2. Cancellations are permitted to your online booking up to 24 hours prior to your booked entry time under the Standard Cancellation Policy by following the link in your confirmation email or by clicking “Manage my booking” in your account and selecting the relevant option/s.

8.3. Cancellations are permitted to your online booking up to one (1) hour prior to your booked entry time under the Upgraded Cancellation Policy by following the link in your confirmation email or by clicking “Manage my booking” in your account and selecting the relevant option/s.

8.4. If your flight is cancelled within your chosen cancellation policy time frame, please contact our Administration team for assistance by calling (03) 5227 9100.

8.5. Online Parking Booking can only be used with License Plate Recognition or QR Code in the specified manner. If you enter the Melbourne Avalon Airport Car Park using a different method of entry, for example taking a ticket or using your credit card, your booking will not be recognised. You will incur the full parking charge applicable for your length of stay based on the Parking Rates Board displayed at the Melbourne Avalon Airport Car Park entry at the time of entry. You may seek a refund of the Parking Charge you paid using the online parking booking system. Refund requests will be assessed by Airport Management. To request a refund, you must use the Refund Application Form located on the refund page explaining the circumstances (that you were double charged due to use of a different entry method) and provide all required information, along with proof of additional charge paid at the car park.

9. No shows

9.1. If you make a booking and do not cancel or make use of that booking, your payment for that booking will still be processed and you will not be entitled to a refund or credit on those charges.

10. Limitation of Liability

10.1. Subject to your rights under the Australian Consumer Law (ACL), and in addition to any limitations or exclusions within the Terms, Melbourne Avalon Airport’s total liability to you will be limited to a refund of the Quoted Purchase Price for the Car Park booking.

11. Your Responsibility regarding airline check in

11.1. It is your responsibility to meet your airline’s check-in time and to allow sufficient time for unexpected delays including traffic congestion, car parking, accident or delays or suspension of transport services between the car park and the terminal (if any).

11.2. Melbourne Avalon Airport will have no liability to you if you miss your flight for any of the reasons set out in the clause.

11.3. Melbourne Avalon Airport will have no liability to you if your flight is cancelled or delayed.

11.4. Melbourne Avalon Airport will have no liability for any errors made by you at the time of booking.

11.5. Melbourne Avalon Airport will only be liable for delay due to our or our agents’ willful breach of the Terms, negligence, or fraud, in which case clause 11.1 will apply.

12. Privacy

12.1. To process your booking, Melbourne Avalon Airport requires personal information including your name, postcode, suburb, vehicle registration, phone number, email, and payment information.

12.2. Melbourne Avalon Airport collects and manages personal information in accordance with its privacy policy which is available at Melbourne Avalon Airport.

12.3. Our Car Parks and associated areas are monitored by security surveillance but are not for the purpose of monitoring vehicles. You park in our Car Parks at your own risk. Your attendance at our premises constitutes your acknowledgement of, and agreement to, this.

13. Contact Us

13.1. Any comments relating to the online booking system or Melbourne Avalon Airport Car Parks should be made in writing to us at Melbourne Avalon Airport.