21°C Avalon, Melbourne

PARKING

REFUNDS

Take control of your online parking booking with ease. You can modify your reservation via the My Bookings option on the website, up to 4 hours before your scheduled arrival. No extra fees involved.

Manage my booking

Flexible Booking

Cancel for free up to 24 hours before your booked entry time, or add Cancellation Protection for an extra $5 at the time of booking to be able to cancel up to 1 hour before your booked entry time.

Need to make a change?

If there’s a fare difference for your new booking, you’ll be required to pay the remaining balance.

If your plans change within four hours of your arrival, our administration team is here to help. Call us (03) 5227 9100 for assistance.

Request a Refund

At Melbourne Avalon Airport, we strive to provide the best experience for all our travellers. If for any reason you need to request a refund for your parking, please complete the form below, and our team will review your application.

Important Information

Please ensure that all fields in the Refund Application Form are filled in accurately. You must include the Order ID provided within your booking confirmation. Any supporting evidence such as proof of purchase or car park exit receipts must be attached for us to review your request.

*Please do not include any personally identifiable information, including credit card details, in your message. Messages including this type of information will not be received by our administration team.

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  • Processing Time

    The current processing time for parking refunds is approximately 8-9 business days. We appreciate your patience during this period.

  • Privacy Policy

    All personal information provided as part of this refund application will be collected, used, and stored in accordance with the Melbourne Avalon Airport Privacy Policy.